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Director, Operations

Cano Health

This is a Full-time position in Miami, FL posted January 25, 2023.

Overview

At Cano Health, our culture is a “family of families”, growing stronger together to improve the lives of our patients, communities, and our associates. A culture that succeeds because of the hearts and minds of our people. Our values and guiding principles transform our lives with purpose and passion, becoming one focused source of hopeful change. A leadership culture that cultivates and empowers our people to gain ownership for their contributions and success. The Cano Movement is proof of what everyday people with a passion for health care can accomplish together.

Join the Cano Movement! The movement that doesn’t just offer a job, it offers an opportunity to serve and grow with purpose. At Cano you will be part of a collaborative team, dedicated to the pursuit of health & wellness excellence.

Cano Health offers competitive salaries, medical, dental & vision insurance, employee mental health program, paid time off, paid holidays, 401(k) with employer match, employee stock purchase program, tuition reimbursement and much more.

The Director of Operations is directly responsible for managing all operations, administrative and patient management functions associated with the medical centers. This person will be responsible for the development and oversite of financial success, strategic initiatives for growth, regulatory compliance, and providing the highest quality care for patients. The Regional Director of Operations creates an environment of clear accountability for Health Center Managers and takes accountability for his/her own results.

Responsibilities

• Oversees the day to day operations of the centers and ensures workflow at centers are being followed.• Mentors and trains new and existing Health Center Managers to assure consistency of quality services and consistent workflow at the centers.• This position provides leadership for quality and clinic staff in the development, implementation, measurement, and monitoring of strategic initiatives that assure that clinical quality outcomes are being met.• Works closely with Health Center Managers and staff to continuously improve the safety, effectiveness, efficiency, patient-centeredness, quality and timeliness of healthcare delivery.• Answers operational questions and resolves issues coming from the medical centers.• Assists in the development of new operating procedures and policies.• Assists the training department with new franchisees and ongoing training using quality assurance metrices.• Creates and analyzes reports to present to the Executive Team.• Analyzes overall performance of the clinic, evaluates areas for improvement, makes corrections and provides feedback as a result of those changes.• Supervise daily operations of all departments including order generation, help desk functions, mail pickup and delivery, and shipping and receiving.• Provides direction and guidance to center managers in the day-to-day management of business operations needed to achieve performance targets.• Works with vendors to make purchases and reconcile center managers invoices.• Identifies problems in operations processes and ensure that they are resolved in a time-efficient manner.• Monitors, controls and manages business operations to meet customer expectations and company goals.• Coordinates and manage project plans and schedule to ensure project delivery is within allotted budget and timelines.• Maintains clear and accurate operations documents/procedures for reference purposes.• Tests applications, follows up on pilots, collects feedback forms and reports on flaws and updates.• Organize and monitor schedules at the centers to ensure deadlines are met

Qualifications

• Bachelor’s degree with 5 years in healthcare industry management experience• Minimum 3 years of relevant experience• Medical Insurance knowledge• HIPAA Knowledge

Cano Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.