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Case Manager Supervisor (7984)

Lutheran Services Florida

This is a Contract position in Largo, FL posted August 5, 2022.

#nowhiringLutheran Services Florida (LSF) envisions a world where children are safe, families are strong and communities are vibrant .LSF is looking for a talented Case Manager Supervisor who wants to make an impact in the lives of others.We’re offering SIGN-ON BONUSES!* Non-Certified Supervisors – $2500* Fully Certified Supervisors – $5000Paid in two increments at 3 and 6 months of employmentPurpose & ImpactThe purpose of the Case Manager Supervisor is to perform complex professional work supervising and monitoring the work of an assigned group (unit) of workers under the employee’s direct supervision. The employee in this position is expected to become familiar with agency contract goals and requirements and to ensure staff performance toward those goals. In addition, knowledge of Florida Child Welfare statutes, administrative code, and operating procedures as well as any additional policy provided by the local Lead Agency, Department of Children and Families Regional Quality Assurance staff, or Department memo is necessary for the proper performance of this position. The Supervisor is required to demonstrate advanced skills in communicating with, motivating, training, and evaluating employees, and is expected to meet regularly with each worker under supervision to monitor and mentor performance. Supervisors are expected to participate in the recruitment and hiring of workers for their units and may need to create Employee Improvement Plans and occasionally initiate proceedings toward worker termination to address deficiencies in staff performanceEssential Functions* Develops Performance standards and job duty expectations with workers, reviews standards and plans for continuous improvement.* Communicate workers’ compliance with these expectations regularly.* Reviews each case in unit caseload every quarter. This review must include a one on one discussion with the assigned case manager, recommendations for case progress, documentation of the review, and recommendations in the Florida Safe Families Network (FSFN) online database.* Monitors and directs the day-to-day work of case managers. This monitoring must include the completion of home visits within required time frames, the completion of required tracking tools, court documentation, staffing packets, family assessments, case documentation in FSFN within 48 hours, physical file maintenance, and other required casework promptly.* Attends ESI staffing, reviews incoming cases, and determines how best to assign new cases within the unit.* Reviews and assists with complex cases provide guidance and support.* Reviews work products such as family assessments, home studies, court reports, case plans, and case documentation with case managers, and provides consultation and direction to them to ensure appropriateness, clarity, quality, and thoroughness.* Identifies performance needs of case managers and other assigned staff, and develops and implements plans for performance improvement.* Guides case managers and other staff by coaching, motivating, training, and providing staff development activities.* Identifies and promotes outstanding performance.* Guides case managers and other staff by coaching, motivating, training, and providing staff development activities.* Identifies and promotes outstanding performance.* Facilitates and participates in all required staffings. Ensures that case manager is prepared to present case appropriately and provides guidance during staffing as necessary.* Participates in court proceedings as necessary, and monitors worker performance in court.* Mentors at least one case manager each month in the field by participating in a home visit with the case manager and providing the case manager with appropriate feedback after that home visit. These mentoring visits are to be documented by the Supervisor in FSFN within the required time frames.* Performs random second-party verifications of worker field activities by phoning clients to discuss their recent contacts with case managers.* Keeps APD and Program Director advised of high-risk or problematic cases and arranges for Multi-Disciplinary staffings for cases as necessary.* Attends program Supervisor meetings as scheduled and shares information gathered with union workers.* Conducts regular unit meetings with staff to share information, provide training, discuss cases and participate in team-building activities.* Develops training and staff development plans with each staff person under his/her supervision.* Conducts all required performance evaluations with assigned workers promptly. Submits evaluations to APDs and Program Director for discussion and review.* Provides community education through public presentations.* Participates in agency CQI activities as required.QualificationsPhysical Requirements:* Valid Florida Driver’s License and Insurance* Ability to travel locally, and out of the area, in the execution of professional duties, training, and/or conferences.* Ability to operate a computer, sit for long periods, and develop coherent written correspondence and progress notes.* Ability to adapt to irregular hours, perform some light lifting, and be flexible to rotate on-call, as needed.* Certified First Aid/CPR, and crisis intervention.Education/Experience* Must have 3 years experience as a certified child welfare case manager in the Florida Dependency system. Prior supervisory experience preferred.* Must possess a Bachelor’s degree in the human services field. Must have a Child Protection Certificate. A Master’s Degree is preferred.Skills/Abilities:* Excellent written and verbal communication skills.Familiarity with and ability to use Microsoft Office programs Word and Excel.* Ability to drive both locally and throughout the state in connection with the duties of this position.* Computer skills, communication skills, supervisory skills, ability to solve problems and resolve conflicts.* Knowledge of theories and practices of child protection, social work, and family assessments.* Knowledge of professional ethics related to child protection and counseling.* Knowledge of physical and behavioral indicators of abuse and neglect.* Knowledge of effective management skills.* Knowledge of interviewing techniques.* Knowledge of court procedures and legal requirements.* Knowledge of methods of collecting, organizing, and analyzing data.* Knowledge of supervision techniques.* Skills indirect observation of case manager’s abilities in interacting appropriately with families, community resources, service providers, and other professionals.* Ability to assess case manager’s performance and develop performance improvement plans.* Ability to analyze the effectiveness of service programs, and identify resources or make adjustments needed to meet needs.* Ability to plan, organize and coordinate work assignments.* Ability to communicate effectively.* Ability to effectively supervise staff members.* Ability to understand and apply relevant laws, rules, regulations policies, and procedures.* Ability to conduct thorough case staffings and other meetings.* Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs. This position has the authority to transport confidential information into the field. Security and confidentiality of all information taken into the field must be strictly followed per Agency and Florida Department of Health guidelines.Why work for LSF?LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.Amazing benefits package including :* Medical, Dental and Vision* Teledoc (24/7 online access to Doctors)* Employee Assistance Program (EAP)* Employer paid life insurance (1X salary)* 13 paid holidays + 1 floating holiday* Generous PTO policy (starting at 16 working days a year)* 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement* Tuition reimbursementLutheran Services Florida embraces diversity, equity and inclusion in all business practices. LSF is proud to be an equal opportunity employer.

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