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HR Generalist, Sales Integrity

Bluegreen Vacations

This is a Full-time position in Boca Raton, FL posted November 25, 2022.

HR Generalist, Sales Integrity

Boca Raton, FL, USA Req #7923
Thursday, September 22, 2022

Lead internal investigations into sales integrity issues or other matters that may violate company policy. Ensure proper disciplinary action and documentation is completed in line with HR polices and best practices.

  • Maintain and analyze metric reporting related to sales escalation activity to identify process improvement opportunities and to reduce customer complaints and sales alerts.
  • Provide guidance, advice, training and retraining to improve understanding of employment laws, HR policies and best practices, and Sales Integrity Policy compliance.
  • Interact with associate via inbound calls, live chats, social media and other platforms to answer all inquiries using HR knowledge and expertise
  • Manage unresolved inquiries from employees by partnering with the COEs to gather a response, and then decide on how this information is communicated to be used by the Service Delivery team for future inquiries related to the topic
  • Supports HR programs, processes and procedures emanating from HR Shared Services or other HR leadership areas
  • Train, coach, and influence management in decision making when executing promotion, transfer, discipline, and terminations
  • Provides support to HR Business Partners on organizational changes including, but not limited to, office openings, closings, acquisitions and restructurings
  • Prepare various associate documentation, including but not limited to separation letters/agreements, leave of absence notification letters, and other related associate communications
  • Reviews and responds to general unemployment agency inquiries; identify and escalate sensitive separation matters to HR Business Partners for review and action as required
  • Bachelor s Degree preferred or equivalent combination of education and experience
  • Previous HR Generalist experience preferred, with experience in labor and employee relations matters
  • 5-8 years experience as an HR Specialist (or similar role)
  • 3-5 years experience in timeshare sales, quality assurance and hospitality industry strongly preferred
  • MS Office Suite, knowledge
  • PHR/SPHR certification preferred
  • HRIS knowledge and experience (Ceridian Dayforce preferred)
  • Salesforce experience a plus
  • Detail-oriented with strong analytical and problem-solving skills
  • Strong ability to think strategically and analyze information quickly and accurately
  • Strong interpersonal skills with ability to communication effectively with all levels of the organization
  • High ability to maintain and manage multiple job functions such as incoming calls, emails, service tickets, and navigating HRIS platforms
  • Strong customer service and organizational skills
  • Knowledge of federal/state employment laws and compliance requirements
  • Ability to work independently and in a fast-paced environment