Print Production Staff

Summary: ARC Document Solutions is hiring a Print Production Assistant.

The Production Assistant receives, processes, and maintains orders for large and small format Color Print services, bindery, and wrapping for delivery. Duties include reading and understanding the work order prior to starting the job to assure the job is done correctly. Use various equipment/machinery to finish the job to the exact customer standards. Any questions need to be discussed with management who will call the customer. In between jobs, the work area needs to picked up and swept clean. Notify a supervisor when materials are low so they may be reordered. Exceed client expectations by fostering a “Whatever it Takes” attitude while at the same time producing and delivering the highest quality product.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Receives, processes, and maintains orders for mounting, laminating, and finishing services and prioritize work assignments based on customer needs, workload, and machine capabilities.
• Study production schedule. Estimate hour requirements for completion of job assignments. Inform the Production Manager of any requests that can’t be met. Establish or adjust work procedures to meet production schedules.
• Recommend measures to improve production methods, equipment performance and quality of product produced.
• Read, process, comprehend, and follow the detailed written and verbal instructions on the work order prior to starting the job to assure the job is done correctly and to the highest degree of satisfaction.
• Process PDF files that come in e-mail, delivery, walk-in, or other method.
• Use various equipment and machinery to finish the job order to the exact customer standards. This includes filling in any sizes, quantities, job names, or purchase orders on the work order prior to starting the job.
• Make suggestions regarding the paper, binding, and other options. Any questions need to be directed to your supervisor who will call the customer with any clarifications.
• Inspect finished work for sharpness, density of line, position, count and sizes.
• Scan-to-file of hard copy job following standard operating procedures.
• Know and understand how the equipment works and keep it clean at all times to assure our products are delivered in the highest quality to our customer.
• Perform minor repairs and some routine equipment maintenance.
• Record and maintain maintenance reports for all calls on service.
• Report mechanical failure for technician repair to the Production Manager or Branch Manager.
• Work overtime when necessary. Overtime is a condition of employment.
• Assist in other departments when necessary or orders are slow.
• Perform any other tasks, duties, or functions directed by the Production or Branch Manager.
• Assist customer service by answering phones and taking orders, writing in pick-up requests on daily log sheet, assisting customers and other duties when required.
• Assist by preparing packages for shipment with UPS, Fed-Ex, and couriers as needed.

EDUCATION AND EXPERIENCE:

• At least 1 year of similar color print production experience in a professional environment
• At least 1 year of experience working with color printers and finishing equipment
• At least 1 year of customer experience
• Computer experience (Outlook, Windows)
• High school diploma and advanced training or education to perform the functions of the position
• Ability to understand and communicate job-related information clearly and concisely.

We offer competitive compensation, full medical, dental vision, and life insurance coverage, plus a 401-K Plan with company matching. We have a culture of caring for our employees and we encourage career development. It is no wonder we have many employees who have been at ARC Document Solutions for over 20 years. We welcome diversity and are an equal opportunity employer.

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