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Mobile Device Administrator – Remote

Medable, Inc

This is a Full-time position in Clearwater, FL posted January 24, 2023.

Company Description

Medable’s mission is to get effective therapies to patients faster. We provide an end-to-end, cloud-based platform with a flexible suite of tools that allows patients, healthcare providers, clinical research organizations and pharmaceutical sponsors to work together as a team in clinical trials. Our solutions enable more efficient clinical research, more effective healthcare delivery, and more accurate precision and predictive medicine. Our target audiences are patients, providers, principal investigators, and innovators who work in healthcare and life sciences.

Our vision is to accelerate the path to human discovery and medical cures. We are passionate about driving innovation and empowering consumers. We are proactive, collaborative, self-motivated learners, committed, bold and tenacious. We are dedicated to making this world a healthier place.

Job Description

  • Design, deploy, integrate and maintain Mobile Device Management (MDM) systems
    • Configure and upgrade VMware Workspace ONE (Airwatch) databases
    • Review and troubleshoot log files to ensure optimal performance and resolve issues
    • Work with VMware representatives and vendors to resolve issues, perform upgrades, and learn about new features
  • Work with iOS and Android MDM features to secure and manage a fleet of enterprise devices
  • Collaborate with project teams to provide custom device profiles as needed
  • Provide guidance on best practices surrounding mobile device management
  • Monitor and control mobile devices and provide metrics that illuminate efficiencies or opportunities for growth
  • Collaborate with the development team to test all new application builds before deployment through MDM.
  • Lead troubleshooting and root cause analysis for mobile device errors and app crashes in collaboration with the development team
  • Participate in platform improvement and development scoping exercises as a subject matter expert with an emphasis on providing voice of customer user feedback
  • Lead the MDM Team to prioritize escalations, onboarding, and training
  • Maintains all MDM technical and support documentation
  • Manages global cellular data plans: monitors device usage and billing, ensures coverage for global project deployments
  • Provides subject matter expertise to Medable’s customers as we assist them in international device deployments
  • Establishes clear hand off points with vendors that service Medable’s needs
  • Implements and monitors KPIs that measure and track success of Medable and its partners
  • Measures performance and manages results of service level agreement thresholds while resolving escalations in rapid fashion
  • Has in-depth understanding and knowledge of Medable’s product
  • Ensures audit readiness and educates customers on the capabilities of the department
  • Has an absolute passion for the support and well being of every single patient and site staff in every trial Medable supports
  • Other duties as assigned

Qualifications

  • 6+ years of experience
  • 2+ years experience working in the clinical trial industry (preferred)
  • Strong experience in mobile technology (mobile device management, international cellular data) – troubleshooting, operating systems, connectivity
  • Experience with clinical trial management (preferred)
  • Experience working with budgets (preferred)
  • General working knowledge of Android OS and Apple iOS
  • Strong interpersonal and leadership skills
  • Excellent communicator both orally and in writing
  • Strong project management skills
  • Software skills to include proficiency with: VMware Workspace ONE, Oracle ERP, Microsoft Office Suite, Google Suite, Smartsheets, Slack

Education, Certification and Licenses:

  • Bachelor’s degree in technology related field / or equivalent work experience
  • VMware Workspace ONE technical certifications (i.e., VSP, VTSP)

Additional Information

Medable, Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

U.S. employees and contractors, and International workers with travel to the U.S. must have a willingness and ability to provide proof of completed COVID-19 vaccination prior to start date. All strongly held beliefs, religious, medical, and other legally recognized exemptions regarding vaccination status will be considered.