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Managed Service Advisor

8x8, Inc.

This is a Contract position in Lakeland, FL posted June 21, 2022.

As an industry leader and Software-as-a-Service provider our mission at 8×8, Inc.

(NYSE:EGHT) is to transform the future of business communications.

The 8×8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.

For additional information, visit , or follow 8×8 on LinkedIn, Twitter, and Facebook.

8×8 is seeking a seasoned professional to facilitate the day-to-day system administration, solution delivery and post-deployment tasks for our managed services customers.

Our ideal candidate is someone who is eager to make a great impression with our customers, has a customer-first mentality, is an excellent problem solver and deals well with ambiguity.

This is a full-time position.

About the Job This candidate will be responsible for not only helping our customers manage the system but also ensuring that they have an excellent experience doing so.

In addition, this person will be responsible for the continued customer success.

To respond to the many challenges that a customer may face, this candidate must be adaptable, self-reliant, detail-oriented, have strong problem solving skills and be technically savvy.

This position also requires both excellent written and verbal communication skills.

About our Team The 8×8 Service Management Team is a close-knit team that is passionate about delivering a cutting-edge product with white-glove service.

We constantly leverage the skill sets of our teammates and our colleagues throughout the company in order to provide our customers with the best possible experience.

We work closely with all facets of the company and embody a strong team mentality.

Responsibilities Manage and maintain the customer relationship post-deployment for Customer’s continued growth and success Act as the single point of contact for any issues and escalate as needed to the appropriate team for issue resolution Provide best practice recommendations around CCaaS and UCaaS builds and design Meet with sales and deployment teams to gather critical account information Ensure that the customer has sufficient services and products to meet business needs Coordinate training resources to enable the customer to successfully use 8×8 products Track and report on customer health that meet company standards Requirements: Minimum 2-3 years of project management, customer training, technical support, or SaaS product administration Motivated and self-driven with a strong sense of ownership Strong problem solving skills and the ability to translate business requirements into a working solution Proven team player with strong interpersonal skills and attention to detail Ability to present creative new ideas and gain consensus with customers and project teams including those at the executive level Experience with major VOIP protocols: SIP and MGCP knowledge is a plus Working knowledge of routers, switches, and other network components helpful Ability to work independently and in a team environment 8×8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8×8 jobs located in the US: 8×8 participates in the E-Verify program.

View the Participant Poster in English | Espaol.

View the Right to Work Poster in English | Espaol.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws.

Learn more or email us at (Include “Reasonable Accommodation” in the subject line) For European Job Applicants our Job Applicant Privacy Notice can be found here.

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