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Lead ServiceNow Developer

Lennar Homes

This is a Full-time position in Miami, FL posted May 21, 2022.


The Lead ServiceNow Developer is responsible for developing, configuring, testing, and implementing ServiceNow for Lennar. The Lead ServiceNow Developer will work as part of the ServiceNow scrum team, as well as with product owners and business analysts to understand business requirements to support ongoing business needs. This role will also make recommendations toward the development of new applications or features and follow best practices.


  • Develops/implements new configurations and custom applications for ServiceNow
  • Develops system integrations and process automation within the ServiceNow instance, and other Information Services applications
  • Creates and configures Business Rules, Script Includes, UI Policies, UI Actions, Client Scripts, and ACLs, including advanced scripting of each
  • Creates and configures Notifications, UI Pages, UI Macros, Formatters, etc. in ServiceNow
  • Configure/develop integration with other applications using REST API or ServiceNow Integration hub.
  • Guide development team and adhere to development best practices
  • Conduct technical analysis on the ServiceNow applications and modules
  • Coordinates and facilitates application and platform upgrades
  • Creates ServiceNow reports and dashboards
  • Implements new ServiceNow modules based on the needs of Lennar
  • Performs system and integration testing
  • Authors and maintains technical documentation
  • Analyzes user requirements to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap
  • Maintains responsibility of the continuous review of new ServiceNow modules, as well as other commercially available software to ensure the ServiceNow platform and tools remain current
  • Maintains responsibility of the creation and documentation of development, unit test cases and build plans
  • Supports all future releases and provides updates to software as required based on feedback from users
  • Upholds an understanding of ServiceNow modules and licensing.


Education and Experience Requirements:

  • Bachelor’s degree or certification required
  • 7+ years of progressively responsible, computer programming and analysis experience
  • 7+ years ServiceNow working experience including development, design and implementation

Physical Requirements:

This is primarily a sedentary office position which requires the incumbent    to have the ability to operate computer equipment, speak, hear, bend,         stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary

Additional Requirements:

  • Thorough understanding of ITIL/ITSM processes
  • Certified ServiceNow System Administrator preferred, and/or ITIL Foundations Certification preferred
  • Knowledge of Incident, Knowledge, CMDB and reports/metrics
  • Must be engaged and able to see projects through from start to finish with little to no guidance
  • Experience developing scoped applications
  • Experience in creating Flows using Flow Designer.
  • Must possess project delivery skills and experience working directly with stakeholders, customers, and clients.
  • An understanding of Agile development and delivery
  • In depth understanding of ServiceNow functionality and how ITIL processes can be implemented in ServiceNow including, but not limited to Incident Management, Change Management, Problem Management, Asset Management, CMDB Management, Service Catalog, Knowledge Management, and Service Portal modules
  • Ability to use data-driven techniques, analyze and interpret data
  • Ability to work in challenging and ambiguous environments
  • Ability to communicate effectively to team members on a regular basis
  • Ability to work across functional areas to drive continuous improvement
  • Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial
  • Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
  • Tenacious, driven, energetic and a high degree of professional integrity
  • Reacts to project adjustments and alterations promptly and efficiently
  • Flexible during times of change
  • Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines
  • Strong written and oral communication skills
  • Strong interpersonal and operational skill sets
  • Must be able to learn, understand, and apply new technologies
  • Strong customer service skills and focus required
  • Follows directions from a supervisor
  • Interacts well with co-workers, supervisors and management
  • Accepts constructive criticism
  • Maintains professional appearance and demeanor at all times

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.




Regular Full-Time

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