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Senior Clinical Specialist, CRM

Abbott Laboratories

This is a Full-time position in Jacksonville, FL posted October 25, 2021.

Location United States
– Florida
– Jacksonville Category Customer & Technical Support

Abbott is a global healthcare leader that helps people live more fully at all stages of life.

Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines.

Our 109,000 colleagues serve people in more than 160 countries.

Job Description

A healthy heart is essential to good health.

That’s why we’re committed to advancing treatments for people with cardiovascular disease.

As a global leader in Cardiac Rhythm Technologies, our breakthrough medical technologies help restore people’s health so they can get back to living their best lives, faster.

We focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.


Working under general direction, provides advanced engineering, sales, educational and technical support in response to complex field inquiries from physicians, health care professionals, patients, and field sales staff, involving CRM products.

Performs work that involves a high degree of independence.

Identifies and routinely uses the most effective, cost efficient and best business practices to execute processes; continually evaluates their effectiveness and appropriateness.

Exercises independent judgment in planning, organizing and performing work; monitors performance and reports status to manager.

Technical proficiencies and performance are at the experienced level of all Clinical Specialists in the region.

  • Acts as a senior clinical interface between the medical community and the business.
  • Demonstrates ability to build and sustain credible business relationships with customers and shares product expertise accordingly.
  • Identifies reports and advises of customer needs, product performance and potential sales opportunities to sales representatives / directors and/or management to influence sales growth and service of accounts.
  • Provides engineering, sales, education and clinical support in response to the most complex field inquiries on as-needed basis.

    Demonstrates a thorough command of all CRM products, related product and technical knowledge, trends and players.

  • Develops, leads and/or facilitates trainings and other programs on CRM products to healthcare professionals.
  • Provides insight, guidance, and feedback to management on market feedback and components of next generation of products.
  • Provides regional CRM implant case coverage.
  • Provides additional back-up support to CRM Sales Representatives in the following areas:

    Sales support;

    Regional training seminars;

    Clinical studies/data collection;

    Trouble Shooting; and,

    New product in-service training to physicians, nurses and sales representatives.

    • Mentors and provides leadership for less experienced Clinical Specialists.
    • Continuously develops engineering, sales and technical skills relative to the overall Arrhythmia Management strategy, including learning opportunities via Sr.

      Sales personnel and management.


    Bachelor’s degree in Bio-Medical Engineering, related field or equivalent healthcare experience required.

    Requires ability to become certified on SJMSC CRM products.

    A minimum of four plus years increasingly responsible experience in the cardiac pacing and related industries.

    Demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures.

    Familiarity with cath lab and operating room procedures and protocol.

    Demonstrated advanced knowledge of cardiac pacing systems is also necessary.

    Must apply engineering skills and abilities to interpret and solve complex clinical problems Must have comprehensive written and verbal communication, interpersonal, presentation, analytical, organizational skills, and the ability to meet deadlines.

    Must have the ability to concentrate on detail and work independently.

    Must be able to work effectively with engineers, technical specialists, vendors, and customers to achieve assigned goals; must be capable of coordinating multiple assignments simultaneously and effectively.

    Must possess comprehensive personal computer skills (experience with Microsoft Office or equivalent required) in graphics, word-processing, databases, authoring programs, etc., to develop presentation materials.


    At Abbott, you can have a good job that can grow into a great career.

    We offer:

    Training and career development, with onboarding programs for new employees and tuition assistance

    Financial security through competitive compensation, incentives and retirement plans

    Health care and well-being programs including medical, dental, vision, wellness and occupational health programs

    Paid time off

    401(k) retirement savings with a generous company match

    The stability of a company with a record of strong financial performance and history of being actively involved in local communities

    Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future.

    Abbott is an Equal Opportunity Employer, committed to employee diversity.

    Job Id 30997115 Location United States
    – Florida
    – Jacksonville Medical surveillance Not Applicable Division CRM Cardiac Rhythm Management Travel Yes, 25 % of the Time Additional Location Significant work activities Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day),Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day),Driving a personal auto or company car or truck, or a powered piece of material handling equipment



    Our business encompasses many different functions and capabilities, which allows you to explore careers in various fields.


    Growth Planning and Performance Excellence is an annual process through which you’ll be able to have open career discussions with your manager to help you determine your own career path and future.


    We provide a wide range of classroom and e-learning courses to help you develop new skills and enhance your career.







    We will notify you about relevant positions, and keep you in mind when we have interesting opportunities.

    Abbott welcomes and encourages diversity in our workforce including Minorities, Women, Individuals with Disabilities and Protected Veterans.

    We provide reasonable accommodation to qualified individuals with disabilities.

    Unless otherwise specified, all product and service names appearing in this Internet site are trademarks owned by or licensed to Abbott, its subsidiaries or affiliates.

    No use of any Abbott trademark, trade name, or trade dress in this site may be made without the prior written authorization of Abbott, except to identify the product or services of the company.

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