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Technology Support Analyst

Abbott Laboratories

This is a Contract position in Midway, FL posted June 22, 2022.

Abbott is a global healthcare leader that helps people live more fully at all stages of life.

Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.

Our 113,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:Our location in Lake Bluff, IL currently has an opportunity for a Technology Support Analyst.

Primary Job FunctionThe Technology Support Analyst assists the Legal Technology team in providing end user support for legal systems including, but not limited toPassport (legal matter management and ebilling system),iManage (document management),Global Entity Management System (entity management) andiMatter (legal matter management).Core Job ResponsibilitiesFunctions as the Subject Matter Expert (SME) for analyzing and resolving Legal system support requests Review’s support tickets and emails, analyzes and triage issues, determine root cause(s) and works closely with the Legal Technology team, Business Technology Services, and other resources to resolve issuesProvides Level 1 and 2 support leading day-to-day issue management, system incidents, troubleshooting errorsUnderstands the capabilities of Legal systems and departmental business processes and how Legal systems can be used to facilitate their work processes for matter, document, and entity managementOnboarding and offboarding of users, providing system usage guidanceSupport end user training in coordination Legal Technology teamDocument’s system enhancement list, prioritize an recommend system and process improvements with Manager, Legal TechnologyAssists with system testing and troubleshootingMonitor system performance, health checks, and verifying integrations are functioning as expectedAssists with software upgrades, enhancements, installation, and projectsMaintains system documentation to enable knowledge transfer within the Legal Technology teamTrack’s helpdesk requests to shared mailboxesConduct ad hoc issue resolution sessionsSupervisory / Managerial ResponsibilitiesNonePosition Accountability / ScopeWork as directed by Manager, Legal TechnologyWork is reviewed to determine if desired results and objectives have been achievedAssists in facilitating the success of Legal systems for all Legal staff globally to support their matter, document, and entity management effortsIndependently conceives and develops general approaches to the solution of systems problems which require application of basic technical principlesMaintains productive relationships with peers and management personnelExercises latitude in approach to problem solving EducationBachelor’s degree in a technical discipline OR equivalent experienceRequired ExperienceMinimum 1-2 years of experience in a system support role, particularly related to legal or comparable systemsGood technical aptitude, able to readily understand and analyze complex system concepts and technical issuesHighly customer service focusedStrong verbal and written communication skillsExcellent computer skills (particularly with MS-Office applications)Ability to work independently and as part of a teamWHAT WE OFFER At Abbott, you can have a good job that can grow into a great career.

We offer:Training and career development, with onboarding programs for new employees and tuition assistanceFinancial security through competitive compensation, incentives and retirement plansHealth care and well-being programs including medical, dental, vision, wellness and occupational healthPaid time off401(k) retirement savings with a generous company matchThe stability of a company with a record of strong financial performance and history of being actively involved in local communitiesLearn more about our benefits that add real value to your life to help you live fully: www.abbottbenefits.comFollow your career aspirations to Abbott for diverse opportunities with a company that provides the growth andstrength to build your future.

Abbott is an Equal Opportunity Employer, committed to employee diversity.Connect with us at, on Facebook at and on Twitter AbbottNews and AbbottGlobal.JOB FAMILY:Operations & Business Support DIVISION:OEC Office of Ethics and Compliance LOCATION:United States > Abbott Park : AP06A ADDITIONAL LOCATIONS:WORK SHIFT:Standard TRAVEL:No MEDICAL SURVEILLANCE:No SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link
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