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Customer Service Team Manager


This is a Contract position in Tampa, FL posted August 5, 2022.

How do you want to make an impact?

Have you struggled to find purpose with your work?

Are you looking to make an impact in someone’s life on a daily basis?

If so, then GoHealth is where your search ends About GoHealth Our mission is to improve access to healthcare in America.

We are a young fast growing company with nearly two decades of insurance purchasing behavior to help re-imagine the process of matching a health insurance plan to a customers specific needs.

As the Medicare market continues to grow with over 10,000 people per day turning 65, we assist our customers through the important decision-making process of selecting a Medicare plan that matches their needs with the right product and service.

This is where you come in Are you ready to grow with us?

About the role: The GoHealth Team Manager will be responsible for both team and individual agent performance.

You will be a motivator and supporter of creating and implementing effective sales techniques, increasing sales production per agent, driving compliance, ensuring accurate administrative activities, and promoting GoHealth’s culture.

You will be a proven sales leader, interested in making an impact with agents and passionate in driving performance.

What is Takes to be Successful Lead a team of 10-20 sales agents Understand, Track, and optimize team metrics, such as conversion rates, overall team production, and more Serve as a stellar change agent by planning, communicating, and supporting the changes within the call center Participate in the planning and on-boarding of new agents for the annual enrollment period and aid in classroom training, material development, and assessment testing Use reporting tools, product knowledge, and sales strategies to coach performance and manage accountability for direct reports Partner with support teams to improve call center operations Partner with the Agent Performance team to gain a better view of agents’ results and identify training needs and performance plans Exemplify the top agent performance when selling individual insurance policies to consumers Participate in sales calls as part of monthly development and as needed based on business need during high volume periods such as AEP.

Foster Team cohesiveness and engagement in all applicable environments (Sales Center or Remote/Virtual), encouraging feedback and openness Provide clear socialization and communication of the company’s values and culture.

Understand early indicators to employee dissatisfaction and drive agent retention.

Desired Attributes: 2 years of sales management or sales leadership experience Bachelor’s Degree or equivalent experience required Excellent problem solving and communication skills Outstanding customer focus, sales skills and telephone etiquette Able to work well within a team, while developing and motivating staff Confident, with a keen eye for business Ability to set, satisfy, and exceed targets Able and available to work nights, weekends, and extended hours if needed Licensed candidates preferred but not required Benefits and Perks Work Remotely Performance-based incentives Paid time off 401(k) program with company match Medical, dental, vision, and life insurance benefits Flexible spending accounts Professional growth opportunities Generous employee referral bonuses Birthday celebration recognition GoHealth is an Equal Opportunity Employee Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications.

GoHealth encourages you to break that statistic and to apply.

No one ever meets 100% of the qualifications.

We look forward to your application.

Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely.

This is inclusive of interviewing, onboarding and each role day-to-day.

we will be return to an office setting once we’re safe to do so following the guidance of local health authorities’ and the CDC.

Currently all employees are working remotely.

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