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Customer Service Representative – SPANISH Bilingual – Remote – Work from Home

Systems & Methods, Inc (SMI)

This is a Contract position in Tallahassee, FL posted December 14, 2021.

Systems & Methods, Inc. (SMI)

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE-WORK FROM HOME!!

SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In our 49th year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.

Position Overview

Customer Service Representatives are responsible for responding to customer service calls and correspondence according to Standard Operating Procedures and contact requirements and other duties, as assigned. This position receives calls from child support customers and other stakeholders and responds following Standard Operating Procedures and contract requirements, processes correspondence in accordance with Standard Operating Procedures and contract requirements. Customer Service Representatives document correspondence and contacts in accordance with Standard Operating Procedures and contract requirements and are responsible for completing SMI system and State system updates in accordance with Standard Operating Procedures and contract requirements.

Knowledge of:

  • Customer service techniques, including how to handle upset callers
  • Policies and procedures involved in SDU payment processing
  • Child support policies
  • SMI and state client’s child support system
  • Modern office practices, procedures, and equipment

Ability to:

  • Interpret, apply, analyze, and explain laws, procedures, and regulations pertaining to SDU payment processing procedures and programs
  • Maintain accurate and interrelated records
  • Respond promptly to customer needs
  • Identify and resolve errors
  • Work with integrity and ethically
  • Work independently with little direction
  • Meet schedules and timelines
  • Work confidentially with discretion
  • Communicate effective, both orally and in writing
  • Apply interpersonal skills using tact, patience, and courtesy
  • Work varied schedules and overtime hours, as necessary

Required Experience:

  • High school diploma or equivalent and at least one year prior experience in an area of service delivery, customer service, call center technology, or other related field or an equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the work
  • Fluent in English and Spanish is a must
  • Must be proficient in data entry skills including keyboard, mouse, and 10-key pad and have experience and knowledge of software such as Microsoft Word, Excel, and other Windows products

Full Time – Must have availability from 7:30am -6:00pm

Must have Private area to work and space to set-up equipment and High Speed Internet connection

Contingent on passing background check and drug test

Payrate: $13.50/hr

Perks:

  • Work From Home!!!
  • Paid Training
  • Incentive Pay rate for English/Spanish Bilingual Agents
  • $$$ Bi-annual Bonuses to CSRs Who Qualify*! $$$
  • Health Club Reimbursements
  • Career Growth Opportunities
  • Wear Your PJs, Holiday Gifts, Drive-Thru Lunch
  • Exciting, Fun and Supportive Virtual Work Environment
  • Coworkers Who Feel Like Family; We celebrate you!

We are an Equal Opportunity Employer. We are a Drug Free Workplace.

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