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Customer Service Representative

Conduent

This is a Full-time position in ocoee, FL posted December 15, 2021.

About Conduent:Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.Job Description:Customer Service Representative$12.50/HR & $13.50/HR BilingualGreat Benefits & IncentivesPAID TRAINING!Summary:As a Customer Service Representative, you will be supporting our client’s customers as a first point of contact and resolving questions concerning their accounts.

We will rely on you to actively listen to our client’s customers by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them.

In this role you will not only be there to help customers with their account issues via telephone, email and/or website inquiries, but also provide them with exceptional customer service.What you will be doing:Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.Identify customer needs to ensure the customer is provided complete and accurate information.Process required transactions via mainframe or web-based applications.Submit research requests in a concise yet accurate manner.Maintain a thorough knowledge of the company and client programs, policies, and technology.Communicate effectively in a warm and empathetic manner.Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.Provide support to other positions/operations in cases during heavy workloads or absences.What you get:Full Time EmploymentHourly rate of $12.50 starting on day one.Paid TrainingIncentive PlanProvides the opportunity to earn up to $17.50/$18.50 (Bilingual) contingent upon meeting all requirements after trainingSUNDAY’s OFF!Career Growth OpportunitiesFull Benefit OptionsGreat Work EnvironmentPeople who succeed in this role have:The ability to convey complex information in clear and concise terms to ensure customer understanding.Strong work ethic.Effective and accurate written and verbal communication skills.Effective problem-solving skills.Customer Service Experience.Can navigate multiple applications and research solutions with easeLove helping people and guiding them to the best solution for their issueAre excited by innovative technologyProvide calm conflict resolution and problem solving for frustrated customersCan work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customersCan commit to 100% attendance for three to five weeks of paid trainingRequirementsMust be at least 18 years of age or older.Must have a High School Diploma, or equivalent.Must be able to successfully pass a criminal background check.Must be able to successfully pass a Drug Test.Join a rapidly growing organization that can support your career goalsApply Today!Closing:Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form.

For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.

You may also click here to access Conduent’s ADAAA Accommodation Policy.

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