Customer Service Representative

Job Description SUMMARY Influence customer satisfaction by answering incoming calls in a professional, courteous timely manner, greet the patients in a courteous manner and assists with any questions or concerns that they may have. Position requires a high commitment to service excellence. Enables the communication in and throughout the office. QUALIFICATIONS/EDUCATION High School Diploma or equivalent Bi-lingual English/Spanish preferred; must be able to read, write and speak English. 1-2 years of experience in Customer Service preferred Basic computer knowledge; MS Word and MS Excel, internet, document with Electronic Health Records and/or authorization system with minimal typing/spelling errors, send e-faxes and email. Strong people skill; independent decision making and customer service oriented. CERTIFICATIONS/LICENSES None ABILIITES/SKILLS Basic computer skills to be able to recognize and understand our appointment system. Excellent communication, Customer Service and telephone skills. Cheerful, pleasant, knowledgeable and professional demeanor, must always display a smile. Strong organizational skills and ability to multi-task effectively. Detail oriented and able to work efficiently in a stressful environment. Strong sense of teamwork and be able to manage high volume of interpersonal relationships with tact and diplomacy. Must be able to work independently and relate well with all levels of individuals within the organization. Able to respect and maintain patient confidentiality at all times. Must be able to follow policies and procedures and work flexible schedule and location. Must be able to work with the Practice Management and/or Electronic Health Record System. Must be able to complete an Access Application. Clinical Care Medical Centers provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, disability status, genetics, citizenship status, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws._ by Jobble