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Customer Service Rep

Boral

This is a Full-time position in Okeechobee, FL posted December 14, 2021.

JOB SUMMARY

The Customer Service Representative is responsible taking care of customer inquiries regarding orders, Boral services, products, and quality claims by phone and online.

ESSENTIAL FUNCTIONS:
Comply with Boral Safety Policies and Procedures

Servicing inbound and initiating outbound customer service calls to ensure that customer inquiries are answered in a timely, accurate and perceived as superior manner, by Boral customer base. The types of calls include:

Order Pricing and quotes

Technical product support

Customer Complaints

Deliveries

Product availability

Order changes

E-Commerce/Boral Website

Sample orders

Support data entry into SAP in compliance with Boral procedures for order handling

Enter customer complaints into the Boral database, resolve customer complaints through Boral approval matrix

Assist customers with changes in orders by obtaining good dates and ensuring optimum availability to customers and efficiency to supply chain and production operations

Maintain customer records, reporting and correspondences, relating to customer service functions

Input customer sample orders within company guidelines

Contribute to team and department efforts to achieve metrics and related results

Communicate effectively and tactfully with Boral customers and employees

All other duties as assigned by supervisor

Regular attendance, timeliness and scheduling flexibility
https://bit.ly/3xa2m3G

KNOWLEDGE, SKILLS AND ABILITIES
Computer skills: MS Office, SAP (preferred)
SAP, MM, or SD knowledge and experience required

EDUCATION AND/OR EXPERIENCE

The employee should have the following:
High School Diploma or equivalent
1 – 2 years’ experience in a relevant field

ESSENTIAL PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

The employee should possess the ability to:
Withstand exposure to temperature extremes inside or out
Prolong standing or in stationary position
Complete repetitive movements
Bend and/or twist
Lift/move/transport items up to 25 pounds

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities or may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

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